Royal Valley Club
is a
travel portal that offers a variety of services
through third-party providers, namely:
Regular
Hotel Accommodation - provided
by HotelClub
- Further
information about HotelClub can be found
here...
- HotelClub
Customer Service can be found here...
Last Minute
Accommodation - provided by RatesToGo
- Further
information about RatesToGo can be found
here...
- RatesToGo
Customer Service can be found here...
Youth
Hostels Accommodation - provided by HostelWorld
- Further
information about HostelWorld can be found
here...
- HostelWorld
Customer Service can be found here...
It is
the responsibility of the user to make their own
decisions about the accuracy, currency, reliability
and correctness of information contained in
integrated booking engines or linked
sites.
Royal Valley Club
recommends that you read each company's privacy and
security policies prior to making a purchase. Views
or recommendations provided in integrated booking
engines or linked sites do not necessarily reflect
those of Royal Valley
Club.
The third-party
providers listed above are responsible for all
customer service and support for products booked
through this website. The respective customer service
contact details can be accessed above. Royal Valley Club
accepts no liability whatsoever for contracts entered
into with these third-party providers.
Privacy
Third
Party Privacy Policies
Each of
our third party providers have their own privacy
policies and it is recommended that you become
familiar with them prior to making a
purchase.
The
privacy policy of our principal provider,
HotelClub/RatesToGo/HostelWorld, has been reproduced
below for your information. Other third party
privacy policies can be accessed from the
corresponding product pages on the site.
Accommodation
Booking Information Collection (from
HotelClub/RatesToGo)
The information we
collect
When you make a booking via the Royal Valley Club
web site, we collect information about you to process
the transaction and fulfil your order. This
information includes, but is not limited to, details
such as your name, your contact details (email,
phone, fax) and your credit card details. When you
submit a request via our email support forms, we also
collect your name and email so that we may respond to
your request or query as quickly as possible.
How
we use the information
When you
submit a booking request, we use the collected
information in several ways:
Personal
identification and verification
To
complete your hotel booking
-
To
allow us to contact you for customer service, if
required
We
disclose your information to third parties (such as
our hotels) only for the purpose of completing your
transaction with us, providing the above services to
you and for the purposes of associated
administration. We do not sell, rent or trade your
personal information to third parties for marketing
purposes.
Like
most web sites, there is certain information we
automatically track, including the URL that you just
came from, the browser you are using and your IP
address. This data is utilised to improve our
services and does not include any personally
identifying information.
Our commitment to data
security
All information you provide to us is
transmitted using SSL (Secure Socket Layer)
encryption. SSL is a proven coding system that lets
your browser automatically encrypt, or scramble, data
before you send it to us.
Cookies
We may, from time to time, use "cookies" to
store your preferences, record session information
and collect information on how you visit and access
our Web pages. We collect information on the Web
pages visited by our customers in order to help us to
continue improving our services.
"Cookies"
are pieces of information that our Web page transfers
to your computer's hard disk for record-keeping
purposes. Cookies can make the Web more useful by
storing information about your preferences on a
particular site. The use of cookies is an industry
standard and many Web sites use them to provide
useful features for you. Cookies in and of themselves
do not personally identify you, only your
computer.
